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Service & Support

Frequently Asked Questions

If you have a Technical question or Customer Service question, please review our FAQ page before contacting us. Most questions can be answered there and will save you some time. Click here for the FAQ page.

Satisfaction Guaranteed

When purchasing from Drive Solutions, Inc. your satisfaction is guaranteed. If for any reason you are not satisfied, you may return the item for a full refund (less shipping and handling) within 30 days of the date of purchase. All software products, including Apricorn data transfer kits, will not be accepted for return once the packaging has been opened. Please see the Return Policies below.

Terms and Conditions

Prices are updated frequently. Customers agree to the listed price at the time of purchase. When placing an order, customers agree to and accept these terms and conditions. Prices and availability are subject to change without notice. We reserve the right to make adjustments due to changing market conditions, product discontinuation or typographical errors. Drive Solutions, Inc. does not guarantee product compatibility and is not responsible for any errors that may inadvertently occur. Please check the manufacturer links to original manufacturer site for compatibility and technical information. Drive Solutions, Inc. is not responsible for lost data on failed hard drives. It is the customer's responsibility to keep a current back up of your data. We recommend backing up your data regularly to avoid losing any important information.

Return Policies

Before returning any product, an RMA number must be obtained by contacting us at 818-718-6900 or via email at: custserv@drivesolutions.com.

  • The warranty period starts from the original date of purchase.
  • RMA numbers are valid for 15 days only.
  • Credits and refunds will only be issued within 30 days of purchase. After 30 days, RMA numbers will be issued for replacement of defective items only.
  • If products are returned without proper authorization, the customer will be responsible for arranging the pick up of this product.
  • Ship all returns to Drive Solutions, Inc. freight prepaid. Drive Solutions, Inc. will not pay for any charges of incoming RMA shipments. Drive Solutions, Inc. will be responsible for shipping all replacement units to you.
  • All drives must be in anti-static bags and packaged in the original packaging or manufacturer approved packaging. Be careful, poor packaging may void your warranty.
  • The warranty will be voided on any product returned that has been visibly altered or damaged. If the H.D.A. or PCB seals are broken the warranty is void.
  • If your package was damaged in shipping, notify the carrier upon delivery and contact us within 48 hours of receipt.
  • If there is any discrepancy with your order, such as a missing or incorrect item, we must be notified within 48 hours of receipt.


Warranty Replacements:

Drive Solutions, Inc. will ship an advance warranty replacement only within the first 30 days of purchase. The customer will not be charged for the item as long as the original defective or incorrect part is returned within 10 days of receipt of the replacement part. If the original part is not received within the 10-day period, the customer's credit card will automatically be charged. *

For warranty replacements that are past 30 days from the original purchase date there are two options available to the customer:

  1. The customer may request an advance warranty replacement. In this case, the customer's credit card will be charged for the item (at the current market price listed on our website). Then, upon receipt of the original defective item back to our warehouse, Drive Solutions will credit the charge back to the customer's credit card. Please note: credits are processed approximately 5-7 business days after receipt of the defective item.
  2. The customer may return the original defective item to Drive Solutions. Upon receipt of the item, Drive Solutions will ship a warranty replacement to the customer.
*When an advance warranty replacement is shipped, the customer agrees to the following terms and conditions: A replacement will be sent at no charge to the customer. If the item was purchased within the last 30 days, the replacement will be shipped via the same method as the original order. After 30 days the replacement will be sent UPS Ground. All defective items must be returned in the original or replacement box within 10 days of receipt of the item. If the items are not returned within 10 days, your credit card will be charged for the replacement (at the current market price). This period may be extended in some circumstances (i.e.: customer out of town or data being recovered from drive), but authorization must be received from Drive Solutions, Inc., in writing, prior to the 10 days. Please note if the item returned has been damaged, altered, or the seals broken, your warranty is void and your credit card will be charged for the replacement that was shipped to you.
Manufacturer Links

If you need technical assistance, we have provided manufacturer support links for your convenience.

Tech Support

Email Tech Support

Call Us at the numbers below.

Contact Us

Drive Solutions, Inc.
10030 Remmet Ave.
Chatsworth, Ca 91311

Telephone In CA:(818) 718-6900
Outside CA: 877-738-6900
Fax:(818) 718-6100

Email Contacts:

custserv@drivesolutions.com

sales@drivesolutions.com

purchasing@drivesolutions.com

driveexpert@drivesolutions.com

webmaster@drivesolutions.com

Drive Solutions   10030 Remmet Ave.   Chatsworth, CA 91311

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