Frequently Asked Questions
If you have a Technical question or Customer Service question, please
review our FAQ page before
contacting us. Most questions can be answered there and will save you
some time. Click here for
the FAQ page.
Satisfaction Guaranteed
When purchasing from Drive Solutions, Inc. your satisfaction is guaranteed.
If for any reason you are not satisfied, you may return the item for a
full refund (less shipping and handling) within 30 days of the date of
purchase. All software products, including Apricorn data transfer kits,
will not be accepted for return once the packaging has been opened. Please
see the Return Policies below.
Terms and Conditions
Prices are updated frequently. Customers agree to the listed price at
the time of purchase. When placing an order, customers agree to and accept
these terms and conditions. Prices and availability are subject to change
without notice. We reserve the right to make adjustments due to changing
market conditions, product discontinuation or typographical errors. Drive
Solutions, Inc. does not guarantee product compatibility and is not responsible
for any errors that may inadvertently occur. Please check the manufacturer
links to original manufacturer site for compatibility and technical information.
Drive Solutions, Inc. is not responsible for lost data on failed hard
drives. It is the customer's responsibility to keep a current back up
of your data. We recommend backing up your data regularly to avoid losing
any important information.
Return Policies
Before returning any product, an RMA number must be obtained by contacting
us at 818-718-6900 or via email at: custserv@drivesolutions.com.
- The warranty period starts from the original date of purchase.
- RMA numbers are valid for 15 days only.
- Credits and refunds will only be issued within 30 days of purchase.
After 30 days, RMA numbers will be issued for replacement of defective
items only.
- If products are returned without proper authorization, the customer
will be responsible for arranging the pick up of this product.
- Ship all returns to Drive Solutions, Inc. freight prepaid. Drive Solutions,
Inc. will not pay for any charges of incoming RMA shipments. Drive Solutions,
Inc. will be responsible for shipping all replacement units to you.
- All drives must be in anti-static bags and packaged in the original
packaging or manufacturer approved packaging. Be careful, poor packaging
may void your warranty.
- The warranty will be voided on any product returned that has been
visibly altered or damaged. If the H.D.A. or PCB seals are broken the
warranty is void.
- If your package was damaged in shipping, notify the carrier upon delivery
and contact us within 48 hours of receipt.
- If there is any discrepancy with your order, such as a missing or
incorrect item, we must be notified within 48 hours of receipt.
Warranty Replacements:
Drive Solutions, Inc. will ship an advance warranty replacement only
within the first 30 days of purchase. The customer will not be charged
for the item as long as the original defective or incorrect part is returned
within 10 days of receipt of the replacement part. If the original part
is not received within the 10-day period, the customer's credit card will
automatically be charged. *
For warranty replacements that are past 30 days from the original purchase
date there are two options available to the customer:
- The customer may request an advance warranty replacement. In this
case, the customer's credit card will be charged for the item (at the
current market price listed on our website). Then, upon receipt of the
original defective item back to our warehouse, Drive Solutions will
credit the charge back to the customer's credit card. Please note: credits
are processed approximately 5-7 business days after receipt of the defective
item.
- The customer may return the original defective item to Drive Solutions.
Upon receipt of the item, Drive Solutions will ship a warranty replacement
to the customer.
*When an advance warranty replacement is shipped, the customer agrees
to the following terms and conditions: A replacement will be sent at no
charge to the customer. If the item was purchased within the last 30 days,
the replacement will be shipped via the same method as the original order.
After 30 days the replacement will be sent UPS Ground. All defective items
must be returned in the original or replacement box within 10 days of receipt
of the item. If the items are not returned within 10 days, your credit card
will be charged for the replacement (at the current market price). This
period may be extended in some circumstances (i.e.: customer out of town
or data being recovered from drive), but authorization must be received
from Drive Solutions, Inc., in writing, prior to the 10 days. Please note
if the item returned has been damaged, altered, or the seals broken, your
warranty is void and your credit card will be charged for the replacement
that was shipped to you.
If you need technical assistance, we have provided manufacturer support
links for your convenience.
Tech Support
Email Tech Support
Call Us at the numbers below.
Contact Us
Drive Solutions, Inc.
10030 Remmet Ave.
Chatsworth, Ca 91311
Telephone In CA:(818) 718-6900
Outside CA: 877-738-6900
Fax:(818) 718-6100
Email Contacts:
custserv@drivesolutions.com
sales@drivesolutions.com
purchasing@drivesolutions.com
driveexpert@drivesolutions.com
webmaster@drivesolutions.com
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